Content Reviewer
Amazon - India
Eligibility : BE/BTech (Any branch)
from 2018 batch with 60% marks in highest education.
Job Location: Bangalore
Job Description :
The Ad Quality Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements.
The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English.
Follow pre-defined processes, guidelines, and SOPs to perform audit/review tasks with high levels of accuracy and productivity.
Good Data Analysis, Mining Skills and logical reasoning skills.
Strong interpersonal skills and problem solving skills.
Work flow management :
Coordinating training & mentoring sessions.
Mentoring and Coaching Skills.
Providing input for process training.
Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback.
Handling Complex processes such as tickets & feedbacks.
Acting as SPOC for specific processes & write SOPs.
Get cross trained on at least 1 new process in their respective language.
Identifying the trends of errors and updating the team.
Work on weekly Reports and maintaining quality reports.
Maintain Process metrics, performing analysis on these & identifying trends.
Constantly working towards lowering defects and enhancing customer experience in multiple ways.
Troubleshooting & resolving issues related to processes - act as Tier 2 support.
Keeping parity in decisions across the team.
Identifying new opportunities for process improvements in the team.
Collecting feedback from the team and work towards improvement of the process.
Good stakeholder communication.
Key responsibilities include :
1. Internet Advertiser Review.
Review web sites for content quality based on Content Guidelines.
Thoroughly check ad content with quality and accuracy.
Approve or disapprove new and changed ad submissions based on policy guidelines.
Analyse data and evaluate trends/ patterns.
Recommend generic pattern to be translated into Rules.
Writing customer-facing emails to address concerns and report issues.
Troubleshooting issues related to Advertisers.
2. Training & Coaching.
Coordinating training & mentoring sessions.
Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
Coaching IARs towards improvement where necessary.
Offering 'remedial' instruction in tool usage and other topics as required.
3. Maintaining Updates & Documentation and Monitoring workflow.
Escalating questions/issues from the team regarding the process and cascading updates to the team.
Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents.
Preparing weekly process reports & sending these out to the concerned people.
Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations .
4. Review & Maintain internal process quality .
Maintaining high internal quality of the processes by performing quality audits.
Providing specific & timely feedback to policers on errors & trends.
Act as SMEs for processes on the floor.
Should be flexible to work in night shifts and rotational weeks off's.
Who can apply :
Freshers
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers.
Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting.
During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.
Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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